Support

Tell us what happened

One form for a bug, a missing feature, or an accessibility barrier. Touchtone has no account and no server, so this — not an email address — is the only way to reach us: we publish none anywhere on this site.

Something is broken Something is missing

In one line, what is it? What happened, and what did you expect instead? Where is the problem?

Your name (optional) Email address (optional)

Leave both blank and the report is anonymous — we'll have no way to reach you, and we won't know who sent it. Fill one in only if you want an answer; it's used for that and nothing else.

This form needs JavaScript, because the report is sent from your browser and has to pass a verification check first. Without it there is nothing here that would work, and we'd rather say so than show you a button that does nothing. The pages linked below answer most questions in the meantime.

Most questions about Touchtone are answered by how it's built — the pages below are usually faster than we are.

Look here first

Privacy explains exactly what the app sends off the device, which is nothing — no account, no server, no analytics, no ads, checked against the shipped source. Accessibility explains how Touchtone works for gross-motor-only input, and names where the site itself still needs a verification pass.

Two questions come up often enough to answer here directly. What happens to a voice recording made with the vinyl brush is on the Privacy page — short answer, it never leaves your device. Whether Touchtone works if you can't make a precise tap is on the Accessibility page — short answer, there's no precision target anywhere on the play surface. If the answer you need isn't on either, the form above is where to ask; there's no email address to write to instead.

What support cannot do, and why

There's no account, so there's nothing for us to look up and nothing to reset. We can't recover a lost universe, restore a deleted system, or tell you what a recording sounded like once it's gone — not as a policy, but because none of it exists anywhere but your iPad. Touchtone never opens a network connection, so there's no copy of your work on a server somewhere for us to reach on your behalf.

Your galaxies and recordings live only in the app's own private storage, saved automatically a few seconds after any change. If you lose the device, or delete the app, that's genuinely the whole of it gone — we have no backup to offer, because we never had a copy to begin with.

Reporting a problem

Say what you were doing and what happened instead — which view you were in (Universe, Galaxy, or Solar), what you touched, and what you expected. If it's an accessibility barrier, say what got in the way and, if you use one, which assistive technology — those are treated as bugs, not as requests we might get to eventually.

The form above takes a bug, a missing feature, or a question in the same box, with no menu of categories to pick from first. Say it in your own words and it reaches the same place either way.